Refund and Returns Policy

Overview

JCR bags and accessories are built and decorated to order. Because personalized items are made specifically for you, custom and logoed orders are final sale and cannot be returned or exchanged.

To complete any eligible request, we require a receipt or proof of purchase.

Sale items

Sale items are final and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jcrsales.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, since it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@jcrsales.com.