Refund and Returns Policy

Overview

JCR Golf accepts eligible returns of non-custom, non-sale items within 30 days of delivery. Items must be unused, in original condition, and returned with the original packaging and proof of purchase.

Custom, personalized, logoed, decorated, and made-to-order products are final sale because they are produced specifically for the customer.

To start an eligible return, email info@jcrgolf.com with your order number, contact information, and the reason for the return before sending the product back.

Sale items

Sale items are final and cannot be refunded.

Exchanges

We replace items if they arrive defective, damaged, or incorrect. If you need to exchange an eligible item for the same item, send us an email at info@jcrgolf.com.

Refunds

Once your authorized return is received and inspected, we will send you an email confirming whether the refund has been approved. If approved, your refund will be processed to your original method of payment. Your bank or card provider may need additional time to post the credit.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. We will provide return instructions after your request is authorized. Please do not send returns to the business mailing address unless we specifically instruct you to do so.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, since it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@jcrgolf.com.